We are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection.
1: INFORMATION WE COLLECT
We may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, postal address, contact numbers and any information you provide us during your consultation and treatment sessions. Any personal information used is for the operation and fulfilment of a service requested by you.
Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication.
It is important to understand that if you opt out of marketing or communication from us, we will still keep your details securely stored for the required amount of years stated by the law and our governing bodies. We will hold your personal information including notes made by therapists for all individual treatments for 10years.
We hold your records for 10 years as our insurance stipulates that client records should be retained for a minimum of 10 years - this is longer for children's notes.
During the 10 years your personal information will be securely stored and following the end of the 10years all of your information will be shredded and destroyed in a secure manner.
We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.
2: HOW WILL YOUR INFORMATION BE USED? Your personal information will be used in the following ways: Stored on a secure booking appointment system to allow us to book your appointments and to send you confirmation emails and texts 24 hours before your appointment. This appointment system can only be accessed by therapists at Barn Mews Clinic. We may text or email you to cancel or reschedule your appointments. One of the many benefits to being part of Barn Mews Clinic Marketing is that we can send you information, newsletters with the advice, education & updates and any offers we are running via our marketing tool. You can always choose to opt out of this service by clicking on unsubscribe at the bottom of all our emails or by sending an email to firstname.lastname@example.org. 3. WHO DO WE SHARE YOUR INFORMATION WITH? We may share your information within Barn Mews Clinic, for example, you may see different therapists when you visit Barn Mews Clinic so your records may be shared between therapists. Any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party. Insurance Companies/Medical Cover: If invoices for treatment are requested we may provide personal information on invoices, however these will always be sent directly to you the client - we do not send anything directly to the insurance companies. If your notes are requested by an insurance company you will always be contacted by us to gain your permission before anything is shared. We promise we will never share your details with anyone else unless requested to by yourself the client. 3: KEEPING YOUR INFORMATION SECURE
Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. We are fully aware of our responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.
If we ask an external organisation to provide a service for us we will always ensure that they have appropriate security measures in place.
All of your personal details including therapists notes will be kept securely stored and will only be accessed by therapists at Barn Mews Clinic.
4.1: WHAT ARE COOKIES
Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.
1. To provide a more interactive and personal user experience
2. For statistical purposes
3. To show adverts that you may be interested in and control the number of times you see them
It is important to note that disabling cookies may have a negative impact on how a site runs.
4.3: COOKIES USED BY SERVICE PROVIDERS
here. 4.4: COOKIE DISABLING
Internet Explorer Mozilla Firefox Google Chrome Apple Safari 5: SOCIAL MEDIA PROFILES
We may use official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be our company before interacting with them. Our social media profiles will never ask for user passwords or personal details.
6: EXTERNAL WEB LINKS
7: SPAM POLICY
We are strongly against spam. We only contact our customers when they have requested to receive communication or there is a need to update you on information about services you have requested from us.
We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.
This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.
All changes will be effective immediately.